Return and Refund Policy

Last updated: August 30, 2026

Every Good Pets Social Club product is made to order specifically after a customer places an order. Because we do not maintain inventory of pre-produced items, our return and exchange policy differs from that of a traditional retail store.

Please review product descriptions, measurements, size charts, colors, and personalization details carefully before ordering.

Returns and Exchanges

We do not accept returns, exchanges, or refunds for:

• Choosing the wrong size or color

• Ordering the wrong product or quantity

• Change of mind or buyer’s remorse

• Personal preference regarding fit, color, or material

• Items that were correctly produced according to the order

• Personalized or customized products

• Gift cards or items marked Final Sale

Please use the measurements shown on each product page instead of selecting a size based only on breed, weight, or the size normally purchased from another brand.

This policy does not limit any rights that cannot legally be excluded under applicable consumer-protection law.

Damaged, Defective, Misprinted, or Incorrect Items

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at support@goodpetssocialclub.com.

Please include:

• Your full name and order number

• A description of the problem

• Clear photographs showing the entire product and the problem

• A photograph of the packaging and shipping label

• A photograph of the size or product label when the wrong item or size was received

• A photograph with a measuring tape when reporting a sizing or print-placement problem

If multiple items are affected, we may ask for a photograph or video showing all affected items together.

Do not mail the product back or discard it unless we instruct you to do so. Unauthorized returns may not be accepted or refunded.

After reviewing the claim, we will determine whether the item qualifies for a complimentary replacement or refund. If approved, a replacement will be produced at no additional charge, or a refund will be sent to the original payment method.

A replacement and refund will not both be issued for the same item.

Normal Production Variations

Because products are individually produced, small differences may occur between the digital preview and the finished item.

The following generally are not considered defects:

• Minor differences in color caused by screens, materials, or printing methods

• Small differences in print placement, scale, or alignment within normal production tolerances

• Minor differences between two separately produced items

• Product measurements that fall within the tolerance disclosed in the applicable size guide

• Slight embroidery texture or stitch variations

• Temporary odor or pre-treatment residue associated with direct-to-garment printing that disappears after washing

If you believe the variation is substantial, contact us with photographs so we can review it.

Order Changes and Cancellations

Contact support@goodpetssocialclub.com immediately if you need to change or cancel an order.

Orders may enter production shortly after being placed. We will attempt to accommodate your request, but changes and cancellations are not guaranteed.

Once production begins:

• The order cannot normally be canceled

• Products, designs, colors, and sizes cannot be changed

• The shipping destination might not be changeable

• A refund will not be issued solely because the requested change could not be completed

If we successfully cancel the order before production begins, the canceled amount will be refunded to the original payment method.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

Contact us immediately if you discover an address error. Address changes are not guaranteed after production begins and might be impossible after shipment.

Orders that cannot be delivered because of an incorrect or incomplete customer-provided address, refusal, failure to collect the package, or another customer-related delivery issue are not eligible for a complimentary replacement or full refund.

If the package is returned and a resolution is available, we may offer one of the following:

• Reshipment at the customer’s expense

• A replacement order at the customer’s expense

• A partial refund, depending on the circumstances and recoverable costs

Any available resolution will be determined after the shipment status has been reviewed.

Delayed or Lost Packages

Products from the same order may be produced by different facilities and arrive in separate packages. Separate tracking information may be provided for each shipment.

If tracking appears delayed:

1. Confirm that the delivery address on your order is correct.

2. Check the tracking link for attempted delivery or pickup instructions.

3. Contact the carrier or local post office.

4. Check with household members, neighbors, building management, or other safe delivery locations.

A package may be considered lost if it has not arrived within:

• 30 calendar days for shipments within the United States or within the same European region

• 45 calendar days for other international shipments

Contact us within seven days after the applicable period ends so we can investigate. When the address was correct and the carrier confirms that the shipment cannot be located, we will review the order for a complimentary replacement or other appropriate resolution.

Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the package, contact the carrier first and email us as soon as possible.

We will help review the available tracking information. A replacement or refund is not guaranteed when the carrier confirms delivery to the address entered at checkout, but we will assess each case based on the available evidence and applicable law.

Refund Processing

We will notify you when a refund has been approved.

Approved refunds are issued to the original payment method. Please allow up to 10 business days for your bank or payment provider to post the refund after it has been processed.

Original shipping charges are non-refundable unless the refund results from a damaged, defective, misprinted, or incorrect item, an error for which we are responsible, or applicable law requires otherwise.

If more than 15 business days have passed since your refund was approved, contact support@goodpetssocialclub.com.

Consumer Rights

Nothing in this policy excludes or limits legal rights that cannot be waived under the laws applicable to the customer.

Customers located in jurisdictions that provide mandatory cancellation, withdrawal, conformity, or return rights may exercise those rights as required by applicable law. Personalized goods and certain made-to-order products may be excluded where permitted by law.

Contact Us

For assistance with an order, replacement, or refund, contact:

Good Pets Social Club
support@goodpetssocialclub.com