Frequently Asked Questions

Use the Member Submission form and include your pet’s name, animal type, department, city and state, and a short description of their duties. If your submission is selected for consideration, Club Administration may contact you by email with instructions for sending a photo. Submission does not guarantee publication.

Unless a product page specifically states otherwise, pet and human items are sold separately. Department pages place coordinated products together so you can build the uniform that fits your household.

Use the size guide on each product page and measure before ordering. Human apparel uses garment measurements. Pet accessories should be selected using the product's measurement chart rather than breed or weight alone.

Products are made to order. Production times vary by item and fulfillment provider, and the current estimate is shown on the product page and again at checkout before you place your order.

Most products are made to order. Production generally takes 2–7 business days. After production, standard shipping within the United States generally takes 2–5 business days. International shipping generally takes 10–30 business days.

These timeframes are estimates and may vary based on the product, production facility, destination, carrier conditions, customs, and peak periods. Available shipping options and rates will be shown at checkout.

Products from the same order may arrive separately when they are produced by different facilities.

Different products may be made by different production partners or facilities. When that happens, items from one order can be shipped in separate packages with separate tracking updates.

Because products are made to order, changes or cancellations may not be possible once production has started. If you need to make a change, email support@goodpetssocialclub.com as soon as possible with your order number. We’ll do our best to help, but we can’t guarantee changes or cancellations after an order enters production.

Because each item is made to order, we do not accept returns or exchanges for size, color preference, or change of mind. If your item arrives damaged, defective, or incorrectly produced, email support@goodpetssocialclub.com within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label.

If your item arrives damaged, defective, or misprinted, email support@goodpetssocialclub.com within 7 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label so Club Administration can review the issue and help with a replacement or other appropriate resolution.

Screens and printing methods reproduce color differently. Slight variation in color, placement, and scale may occur between the digital preview and the finished product.

Wash inside out in cold water with like colors. Use mild detergent, avoid bleach, and tumble dry low or hang dry. Do not iron directly over the printed design.

Use the Member Submission form and include your pet's name, department, location, and photo. Submission does not guarantee publication.

Yes. The opening roster begins with Neighborhood Security, Household Management, and Guest Relations. Additional departments and breed divisions will be introduced over time.